Customer Service
FAQ

Customer Service

Tomace S.r.l. is steadilly engaged to improve our service and products, in order to maintain a high level of customer satisfaction.

Our technicians are at your complete disposal to find the best suited coating for your needs and to solve any technical issues, with our service careful to details and especially customized. Consultancy and partnerships are constantly offered for the benefit of players in a market that requires an even increasing professionalism.

All what above thanks to a work organization and sharing having the purpose of granting flexibility and dynamism, in order to provide our customers a fast and efficient service.

Our company is able to offer a wide range of specific formulations for any industrial area and application, researched and developed customized formulations, combined with a great production flexibility for both large and small quantities.

FAQ

9

Can the coatings be applied on any type of material?

Of course, in general it is possible for all metals.

9

Even on plastics and rubber?

Yes, we are able to make specific coatings for those types of materials.

9

How thick is the coating?

Normally we speak of a few microns, however the thicknesses vary depending on the type of coating.

9

Are any thermal steps considered in the implementation phase?

Depending on the coating and on the characteristics of components there are significant variations in time and temperature. For example, mechanical components are normally the ones not affected by high temperature steps.

9

In which way can the coating be removed from a component already treated in order to restore it?

Through a mechanical process.

9

Is one of the possibilities available to put the coating only on specific areas?

For most coatings yes. It is in any case advisable, as a preventive measure, to evaluate any specific case, considering also any changes in cost.

9

Talking about standard delivery times. What are they?

They are usually between 6 and 10 working days.

9

And if a customer needs a special quick delivery, how do you manage it?

It depends on quantities, components and coatings types, and on urgency; but we can reduce the delivery time to 2 or 3 working days.

9

Are the coatings approved for food contact?

Of course, all our treatments (about 70 types) are EU 1935 Moca and FDA certified for the food, dairy, pharmaceutical and chemical sectors.

9

Are you able to provide a sample of the coating?

Yes. On specific request, you can receive some platelets treated with the coating you chose.

9

And if we need a sampling?

If necessary, we can provide samplings.

9

Do you have an agreement with any courier?

GLS + DHL are the companies we use. Other trusted couriers can be used In the case of particularly delicate or urgent products to be delivered.